Terms and conditions

CloudBox BD, also trading as CloudBox Case Shop, based in Dhanmondi, Dhaka 1209, Bangladesh. You can reach us on 01827-049991, or by message on Instagram or Facebook. We are a small business selling phone cases and accessories to customers in Bangladesh.

Placing an order is an offer to buy. The order becomes a contract when we confirm your deposit, not when the website says thank you. Until then either of us can walk away with nothing owed.

We buy your item from an overseas supplier after you order, so it is not in stock when you buy it. The dated arrival window shown before you order is our honest estimate, frozen onto your order, and we tell you if it slips.

Prices are in Bangladeshi taka and include delivery inside the total shown at checkout. The price you agreed to at checkout is the price you pay: if our cost rises afterwards, that is ours to absorb.

You pay a deposit by bKash before we buy, and the balance in cash to the delivery rider. The deposit is part of the total, never an extra charge.

If a price is shown wrongly because of an obvious error, we will tell you before we buy anything and you can cancel for a full refund. We will not quietly charge you the higher amount.

We deliver anywhere in Bangladesh through a courier. You need to be reachable on the phone number you gave us. If the rider cannot reach you or the address is wrong, the parcel comes back to us and we will contact you to arrange it again.

Set out in full on our returns page, which forms part of these terms. In short: full refund if we cannot source it, if it arrives damaged or wrong, if we are more than ten days late, or if you change your mind before we buy it.

We are responsible for delivering what you ordered, in working condition, and for refunding you when we cannot. We are not responsible for damage caused by misuse, for a case not fitting a phone other than the model you selected, or for delays caused by customs or the courier once we have handed the parcel over, though we will chase those on your behalf.

Message us first and we will try to put it right. These terms are governed by the law of Bangladesh, and nothing in them limits your rights under the Consumer Rights Protection Act 2009 or the digital commerce rules that apply to online sellers here.