Returns and refunds

We replace it or refund you in full, your choice, and you keep nothing out of pocket. Message us within three days of delivery with your order number and a photo showing the problem. The case should be unused beyond trying it on your phone.

This covers a cracked case, a case that does not fit the model you selected, a wrong colour or design, and anything missing from the parcel.

You get 100% of your deposit back, and you do not have to ask. This is the one refund that happens automatically. We will offer you the nearest thing we can actually get first, but if you do not want it the money goes back.

You can cancel and take your full deposit back, even though we have already bought the case. A promise that turns into two months is our problem to carry, not yours.

Full deposit back. Tell us quickly and there is nothing to argue about. Your order page will say whether we have bought it yet.

The deposit is not refundable at this point. We would rather say that here than surprise you with it later.

Once we have paid a supplier and the case is in the post to Bangladesh, that money is gone whether you take the case or not, and the case is often for a phone model nobody else will ask for. You are still free to refuse the delivery, and you will owe nothing more than the deposit already paid.

We will tell you within 48 hours of knowing, and your money will be back with you within 72 hours of that. You do not have to chase us, and you do not have to accept a substitute to get it.

By bKash, to the number the deposit came from, within three days of us agreeing the refund. Not three working days: three days, so a weekend cannot stretch it. If you need it sent somewhere else, tell us when you ask and we will sort it out.